Shipping Policy

Shipping Policy for Silent Steps Store

1. Shipping Method and Timelines: At Silent Steps Store, we are pleased to offer complimentary shipping on all orders. We prioritize efficient processing to ensure you receive your items promptly. All orders are typically processed within 1-2 business days. Following processing, please anticipate the following estimated delivery times:

  • Standard Delivery: 5-10 business days depending on the destination.

Please note that while we strive to deliver your orders within the estimated timeframe, factors such as weather conditions or carrier delays may occasionally impact delivery times.

2. Order Tracking: Upon processing your order, you will receive a confirmation email containing tracking information. This tracking number enables you to monitor the progress of your shipment and anticipate its arrival. If you encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.

3. Shipping Restrictions: Silent Steps Store ships to various destinations worldwide. However, there may be certain locations where we are unable to deliver. If you are unsure about shipping eligibility for your area, please reach out to our customer service team for clarification.

4. Order Modifications and Address Changes: If you need to make changes to your shipping address or order details after placing an order, please notify us immediately. While we will endeavor to accommodate your request, please be aware that changes may not be possible once an order has been processed for shipping.

5. Lost or Stolen Packages: In the rare event that your package is lost or stolen during transit, please reach out to our customer support team promptly. We will work closely with the shipping carrier to investigate the matter and provide a resolution, which may include issuing a replacement or refund for the missing items.

6. Returns and Exchanges: For information regarding returns and exchanges, please refer to our Return Policy page.

7. Contact Us: If you have any further questions or concerns about our shipping policy, please feel free to contact us via email at or through our website's contact form. Our dedicated customer support team is available to assist you during our regular business hours.

Thank you for choosing Silent Steps Store for your shopping needs. We appreciate your trust in us!